Shipping policy

1. Where do you ship?

We currently ship only within India.

2. Processing Time

Orders are usually processed and shipped within 4–5 working days after order confirmation.

3. Delivery Timeline

Delivery typically takes 7–10 working days depending on your location.

4. Shipping Charges

We offer free shipping on all orders above ₹1499.

For orders below ₹1499, a standard shipping fee of ₹99 will be applied.

For Cash on Delivery (COD) orders, an additional COD fee of ₹99 will be charged, irrespective of the order value.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email and SMS.

6. Missed Deliveries

Our courier partners will attempt delivery multiple times. If delivery fails, the package may be returned to us.

7. Address Accuracy

Please ensure your shipping address and contact details are accurate. We are not responsible for delays or non-delivery due to incorrect information.

8. Contact

For any shipping-related queries, email us at contactus@thesootee.com.