Rouge

RETURNS & EXCHANGES

1. Return & Exchange Eligibility

We accept return and exchange requests within 7 days of receiving your order.
To be eligible, the product must be unused, unworn and unwashed; free from stains, perfume, deodorant marks, makeup, pet hair or signs of use; returned with all original tags, labels and packaging intact; and in the same condition in which it was delivered. Returns not meeting these conditions may be declined.

2. How to Raise a Return or Exchange

Email contactus@thesootee.com with your Order ID, reason for return or exchange, and relevant photographs (if applicable).

3. Reverse Pickup

Once approved, we will arrange a reverse pickup. Reverse pickups are generally attempted within 5 to 7 business days. If pickup cannot be completed due to customer unavailability or non-handover, the customer must self-ship the parcel.

4. Preparing Your Return

Pack the garment neatly with all tags and accessories intact. 

Hand the parcel personally to the courier executive, ensure it is securely sealed, and retain photographs of the packed parcel.

Every return parcel is carefully inspected upon arrival. If a different product, incomplete return, damaged product caused after delivery, or an item not matching the approved return request is received, no refund, exchange or store credit will be issued.

5. Quality Inspection

Every returned garment undergoes quality inspection. Returns may be rejected if worn, washed, altered, stained, damaged or otherwise not resalable. Dry cleaning charges may be deducted where applicable.

6. Return Processing Fee

A Rs.200 return processing fee applies to refunds towards reverse shipping and handling. This fee is waived if you opt for The Sootee Store Credit.

7. Refunds

Refunds are processed only after the returned product reaches our warehouse and passes inspection. Prepaid orders are refunded to the original payment method. COD orders are refunded via UPI only and require a valid UPI ID or QR code.

Non-refundable charges:
• COD charges
• Express Delivery charges
• Gift wrapping charges (if applicable)

8. Store Credit

Store Credit receives the full eligible amount, no Rs.200 processing fee, faster processing, and can be used on future purchases.

9. Refund Timeline

Refunds are processed within 5–7 working days after the returned product passes quality check.

10. Refund Policy for Promotional Orders

Orders placed under promotional offers such as Buy 2 Get 15% Off and Buy 4 Get 20% Off are subject to the following refund terms:

• Refunds will be processed only for the value of the product(s) returned, after adjusting for the applicable discount based on the final quantity retained by the customer.• In case of a partial return, the original discount will be recalculated based on the number of items the customer keeps.

How it works:

• If you purchased 2 items at 15% off and choose to return 1 item, the order will no longer qualify for the 15% discount.

• The retained item will instead be recalculated under the Buy 1 – 10% Off offer.

• The refund amount will be adjusted accordingly after applying the revised discount.

• Any refund issued will reflect this adjusted pricing and will be processed to the original mode of payment.

11. Exchanges

Exchanges are subject to stock availability. If unavailable, customers may choose Store Credit or a refund (subject to the Rs.200 processing fee).

12. Sale & Promotional Items

Clearance, end-of-season and other promotional sale items are not eligible for return, exchange or refund unless an incorrect or damaged product was delivered.

13. Wrong, Damaged or Defective Products

Report within 48 hours with Order ID, clear photographs and a mandatory unboxing video. After verification, we will arrange a replacement or suitable resolution.

14. Order Cancellation

Orders may be cancelled only before shipment. Once dispatched, they cannot be cancelled. The Sootee may cancel orders due to stock unavailability, pricing errors, suspected fraud or unforeseen circumstances.

15. Contact Us

Email contactus@thesootee.com for any questions regarding returns, refunds, exchanges or cancellations.